We visit your establishment with reservations made through any channels you wish to test.
Our reports include but are not limited to:
Reservations and booking service.
Reception - Efficiency and welcome
Porter and bellboy - service
Room cleanliness and standards
Hotel Restaurants - Food, service and billing
Hotel Bars -Atmosphere, team work and cash
Health Clubs and Facilities - Service and cash
Pools and Sports Facilities
Room Service - Service and billing
Children's Facilities
Nightclubs and Entertainment facilities
Secretarial Office Services
Grounds and maintenance
Courtesy cars and transfers
Menu, In house video and printed matter proofing
We rank each service with a detailed report and a percentage score. This way regular reports will show general and specific trends in all areas.
We guarantee the utmost confidentiality in all our dealings with your organisation. Great care is taken to preserve our anonymity. Reports are only given to authorized personnel.
Visits may be by single business people, couples or families, dependant upon the emphasis of the report required.
All of our mystery guests are experienced in the Catering and service sectors.
We have MG Centres in
Cyprus, France, The United Kingdom, Sweden and The United States.
Our Head Office is in Cyprus
PO Box 40218
Larnaca
Cyprus
Tel +357 24 625689
Contact us here